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What happens when you arrive at Cancun Airport – a step by step guide

In this complete guide to Cancun Airport, I share everything that happens from when you land in Cancun until you get to your accommodation.

The post is packed with practical tips and useful info to go through Cancun Arrival Terminal in a breeze.

Passing through the Cancun airport arrival terminal can be quite a trip in itself, no matter which one.

It looks like the authorities decided that you have to earn your vacation in some way and have thought about creating this kind of riddle for you to resolve before getting out of the airport!

Worry not! because in this post I will guide you through every step that you will encounter when arriving at Cancun airport so that your experience will be smooth and easy.

Especially if you are traveling alone for the first time, please do not get traumatized by this airport. It’s only in Cancun. Airports in Mexico are usually much less complicated, even in Mexico City.

I have also created a great guide on what to pack for Mexico in case you are not sure what to put in your suitcase. 

Prebook your transfer from Cancun airport for a smooth and worry-free arrival!

► Save 13$ by booking your round trip transfer in advance! BOOK NOW

Cancun airport transfer

Pre-departure Checklist

First thing first, let’s go quickly through a checklist of the things you have to do before getting to Cancun

  • Check if your passport is expired or will be expiring soon. It needs to have the validity of a minimum of 6 months from the day you depart. In case your realize last minute that your passport has expired, check out this site to see if you qualify for an emergency passport.
  • In planes or at the airport it can be cold, so bring something warm to cover up, like a sweater or a pareo.
  • Make sure you know your airline baggage policy so that you don’t risk being charged for extra weight at the airport.
  • Bring your prescription medicine and the prescription itself, just in case Mexican Immigration asks you.
  • Take some cash with you.
  • Get a photocopy of your passport to carry around so that you can keep the original in a safe place.
  • Bring a tablet or ebook to keep you entertained on the flight
  • Remember headphones. Your neighbor is probably not interested in what you are listening to.
  • Double-check on the TSA web site what’s approved or not in order to avoid tedious lines or worse

In this thorough guide on What to pack for Mexico, I am explaining all about the above in detail and much more.

OK, now that we know everything we should take to Mexico we jump on our flight and we can’t wait to get to Cancun. The beach the archeological sites, the Mexican food, and whatnot are waiting for you…but there is one more step to go through before landing.

Filling out the forms on the plane

On the plane they will give you two forms, one is the one in the below picture. Mind that in this picture you see 2 forms, but it’s actually one long-form.

You will need to fill out the parts highlighted in red. They have the same information but it’s important to fill them both out for a reason.

Once you pass through immigration, they will keep the first part and leave you the second. 

VERY IMPORTANT: you must keep the remaining form in your passport, or wherever it’s safe, for when you leave. Otherwise, you will have to pay a fine to get a new one, not to mention the tedious lines at Cancun Airport immigration and all those annoying procedures.

Mexico immigration form

Immigration photo source

Mexico customs form

Please note the forms are just samples, you cannot download and use them. They will give you the original to fill out.

Two important things to remember

  1. Fill all the forms on the plane before landing otherwise you will need to let those with the completed form pass and you will have a long wait on the line at immigration, and trust me, sometimes is never-ending.
  1. Keep passport and forms handy so when it’s your turn you show them to the immigration officer and they’ll do the rest.

Going through immigration at Cancun Airport Arrivals Terminal

How long The first thing that happens at Cancun Arrival Terminal is the Immigration line. This step is very simple although sometimes tedious as lines can be long and boring.

Here you are not supposed to use your phone.

At immigration check, you can approach the counter with all the family members you are traveling with. But if you are only friends or colleagues you must go separately.

At this point, you will only show your passport and the immigration form that hopefully, you had previously filled out on the plane. (Always travel with a good old pen in your bag).

You have gone through immigration and saved the second part of the immigration form somewhere where you cannot lose it.

Collect your checked bags before Cancun Aiport Customs and after Cancun Immigration

Now it’s time to collect your checked bags.

You can grab one of those carts to carry your bags, but you cannot take them out of the airport.

Cancun beach Chaac Mol
Cancun beach

Going through Cancun Airport Customs

How long does it take to get through customs in Cancun?

Going through customs in Cancun could be a nightmare or a breeze. It’s very difficult to give you an estimated time, because, just like immigration it all depends on how many planes arrive at the same time, how fast immigration is, how fast they will deliver your bags and how many agents are working.

But also what light will you get. You see, this is how many factors can determine how fast you can lay your butt on the sunbeds on the spectacular Cancun Beach!

Let me explain!

Once you have collected your checked bags it’s time to play “red or green”.. just kidding. I need to prepare you with this one because it can seem the weirdest thing on earth. And yet it’s real.

There are 1 to 3 lines at customs, where a (sometimes) smiling agent will be waiting for you at a sort of stand with a big red button. You are invited to press the button which is connected to a green and a red light on top of it.

If after you press the button, the green light turns on you are free! you can now exit the airport.

If the red light will be on, you will be inspected, meaning that you are asked to open all your bags on a table so that the agents will go through all your belongings. Fun!

I really hate it. Not that I have anything to hide, but I just feel somebody just broke into my home and touched my stuff.

Even worse when I travel with my backpack and they ask me to pull everything out.

It takes forever to put everything back.


There have been several cases, also reported in the comments about officers with unethical and abusive behavior. The best way to avoid it is by not giving them any reasons to do so.

Therefore, read the sample form I have shared with you here and follow the rules about what you can take to Mexico or not and you’ll be just fine.

After Cancun Airport Customs – scams to avoid

You haven’t left the airport yet. You will need to go through another test!

You thought it was that easy, uh!

In this area, it’s like purgatory, the last step before paradise.

A couple of things:

  1. Don’t get tempted to change your US in the money exchange office that you find there. They have ridiculous exchange rates, and anywhere else will give you a better deal.
  2. You will see some guys dressed in a beige uniform, don’t even bother chatting with them. They approach you with the intention to help you and will try to sell you a timeshare apartment. Waste of time.

Just proceed to the exit to find your transfer to your hotel. (see below)

How to get to your hotel from Cancun airport

Prebook your transfer from Cancun airport for a smooth and worry-free arrival!

► Save 13$ by booking your round trip transfer in advance! BOOK NOW

Cancun airport transfer

1. Transfer from Cancun Airport By ADO bus

It’s quite convenient, as the busses are comfortable and with A/C.

ADO Bus Prices: Cancun airport to Cancun town 5 USD –  Cancun airport to Playa del Carmen 10 USD – Cancun airport to Tulum 13 USD approx.

You can check the schedule on their site.

Now, if you are staying in one of the hotels in the Hotel Zone, this is not recommended to get the bus, because the bus will take you to Down Town and from there you will need a taxi. You will waste a lot of time and save a little money. I would rather go for option 2.

2. Pre-book a transfer from Cancun Airport to your hotel

You can book your transfer with an authorized company or with the same hotel where you are staying. Some of them offer the service.

There are two options, shared transfer and private.

With the share transfer, you might need to wait longer if your hotel happens to be the last in the bus itinerary, depending on where other passengers go.

But you will be in any case on a comfortable seat that will take you straight to your hotel without having to change transport

This company that I am partnering with charges only 10 USD for a shared shuttle, while this private transfer in SUV cost 79 USD at the time I checked. This is just to give you a couple of examples. But there are many companies that offer the service.

► Save 13$ by booking your round trip transfer in advance! BOOK NOW

Cancun airport transfer

If you purchase a transfer, you need to pay attention to the signs when you exit the airport, right after the automatic doors you will need to have your voucher in your hand and look for the service provider’s name and/ or your name on one of those signs.

In case you don’t find it just ask one of the other companies’ representatives. They all know each other and will help you.

Get a taxi

Another option is just to get a taxi. There is a taxi company right after you come out of customs. I believe they charge around 50 USD to any of the hotels in Cancun, probably double to Playa and around 150 to Tulum, but this is an approx rate. Remember to ask before boarding.

Rent a car

At the airport, you can also find many different car rentals that you can book in advance if you planned to drive around the Yucatan peninsula. That’s actually my favorite option because you have the freedom to move around and find the best places where local buses won’t go.

INSIDER TIP – Keep in mind that renting a car from the airport it will cost slightly more than renting it from an office located in town, because of Airport taxes, but it’s not always the case.

If renting a car is your choice you should read these two posts first. They will be very helpful:

Best Car Rental Deals w/ Free Cancellation, Compare & Save! | Discover Cars

Find the best car rental deals and explore around freely, at your own pace. My favorite way to enjoy a destination!

We earn a commission if you make a purchase, at no additional cost to you.

Welcome to Cancun!

Now it’s time to have fun! Click on this link on the complete Cancun guide to know more information about the city and surroundings. I have written tons of posts to help you have a blast!!


Hotels in Cancun Airport

If you are just passing through and need a nice comfortable hotel for the night, here a few interesting options of nice Hotels by Cancun Airport.

Villa Oasis BnB Cancun Airport – Lovely budget hotel with spacious rooms and nicely decorates – transfer to airport NOT included Check price and availability

Comfort Inn – Impeccable business hotel at only 5 minutes drive from the Airport – shuttle bus included – Check Price and Availability

Cancun Blue Airport – At about 15 minutes drive from the Airport, this cozy cute place is like a home away from home. They offer fully furnished apartments in a tranquil area just outside Cancun Airport. Check out price and availability.

Also, you can read about the best vacation rentals and Airbnb in Cancun personally selected for you! Or pick one in your favorite location following the map below.


Monday 13th of September 2021


I am flying to Cancun from Frankfurt airport this fall. I have researched that I will be arriving in terminal 4 in Cancun.

However, I have one question/problem - in the customer form I need to fill in what my "entry point" is. I have no idea what that is and I cannot find any information other than the airport I am arriving to is named Cancun International but that is not something I ca choose in the list.

I need to know what to choose cause I have to fill in the form. I hope someone can help me!


Monday 13th of September 2021


I am travelling to Cancun this fall break. My question is regarding the Customer form where it asks for "Entry point" I have no idea what to choose from the long list. I am flying from Denmark to Franfurt and the from there directly to Cancun Airport.

I hope someone can help me cause I do need to fill in that specific field.


Monday 13th of September 2021

@Isabella Biava, Okay, so it is not mandatory to fill it before my travel?

Isabella Biava

Monday 13th of September 2021

One option would be to leave it blank and once you are at the immigration counter you ask the officer.

Mary Ann Bautista

Monday 17th of May 2021

Isabella, We are flying into Cancun Airport about 2.5 hours after our 20-year old daughter who is flying from a different airport. Is there anyway she can wait for us before entering customs area? Would her bag be able to be held? We'd prefer to go through customs together since it can be tricky.

appreciate your advice.


Monday 17th of May 2021

Hello Mary Ann, Oh! this is an unusual question and I am afraid I don't have an exact answer. However, I can tell you that there is no waiting area on that side of the airport. The luggage claim and customs are exactly in the same area. Standing there for more than 2hrs can be tiring for her, and that if they allow her to stay. However, if she doesn't own any suspicious item, she won't have any issue going through customs and she can comfortably wait in a restaurant outside or in the departure area where cafes and restaurants are. That's just my personal opinion, though, I hope it helps. Enjoy your family vacation in Mexico :)

April Snyder

Thursday 22nd of April 2021

This is great information! Thank you. Quick question: what are the regulations regarding COVID when travelling back to the United States after your stay in Cancun?


Thursday 22nd of April 2021

Hello April, Glad you found this post useful. As far as I know, you must take a covid test within 3 days before traveling. But since things can change so quickly, you should constantly monitor the information on an authoritative site. Happy travels :)

Pam Holland

Friday 26th of February 2021

Re the red/green light- this is another reason to make best use of packing cubes, that way content of suitcase won’t be on display for everyone to see. Use them for carry on also.


Friday 26th of February 2021

Hey Pam! Thanks a lot for your input! That's true. Although if they want, they can ask to open the cubes as we'll. :) But definitely a good idea.

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